For cancellation and fee policies, please see our policy page.
For general pricing information, please see our pricing page.
Check out our guide for online course help.
FAQ:
I need to re-print my E-card. How do I do that?
A card MUST be claimed by accessing the email link the first time. Once the card has been claimed once, you can reprint it at the link: https://ahainstructornetwork.americanheart.org/AHAECARD/ecard.jsp?pid=ahaecard.employerStudentSearch# Enter first and last name, email, then answer your security question. The best way to access your card is to find the email from no-eccreply@heart.org and click on that link, which will take you right to it.
I found an online only course on the internet with no skills check. What's the difference?
NONE of those services provide an actual American Heart Association card. Please check out our online scam warning page.
I would like to arrange a full classroom course for my office. How is this done?
We would be happy to help. Simply contact us, and we will respond the same day.
I do not see a sign up for the online portion of the courses. Where is that?
The online portion may be purchased separately directly from the American Heart Association. Please see the online learning tab for details on how to sign up for the online portion of e-learning courses. To sign up for the skills check session, go to the course calendar. We suggest giving yourself 3-4 hours for basic life support and Heartsaver courses online, and up to twelve hours for the ACLS online portion. (These usually usually take just 1-2 for basic courses and 6-8 for ACLS.) Skills checks typically take 30 minutes or so.
What is an AED?
An AED is an Automated External Defibrillator. All CPR courses contain instruction in how to use this device. AED's are becoming increasingly common at airports, malls and other areas.
Do your CPR courses teach child CPR?
Yes, all of our CPR courses teach adult, child and infant CPR.
How do I know which course I need?
It can sometimes be difficult to determine the course you need, especially if you are unfamiliar with terms like Heartsaver®, Heartcode®, and BLS. We can help you get the right course for your needs with just a few questions. Simply contact us.
What are Heartsaver® Courses?
The Heartsaver® courses (including CPR, and a separate First Aid course) are designed as employee training for individuals, company departments and entire workplaces. These courses can be taught with or without an online component. The course offers certificates for individuals, and for people who need the certificate for job or regulatory requirements. These courses are generally not for medical professionals.
I am a student going into the medical field. Which course do I need?
You will need a Basic Life Support (BLS) for healthcare providers course.
I want to take an online course because of the convenience, but I am nervous that I won't get a lot of hands on practice. How do I know I will be able to really perform the techniques?
We understand your concern. Rest assured that the skills check session can include plenty of practice time. We want you comfortable with lifesaving skills. We actually find that students get more out of performing the skills once the knowledge is gained through the online content.
What are HeartCode® Courses?
HeartCode® is an official American Heart Association™ self-directed e-learning (computer based) program and is an alternative to traditional, classroom-based AHA training. The completion card is the same for both classroom based and HeartCode® courses.
To obtain your course completion card the following steps need to be completed:
How can I learn more about Heartcode®? What if I have a problem?
Here are some external links...
Heartcode ACLS video, Heartcode BLS video,
...and a course guide that can answer any questions you may have while proceeding through the course:
Student Heartcode ACLS Guide, Student Heartcode BLS Guide
Students rarely resort to the guide at all in order to complete the online portion of Heartcode® courses. Check out our E-learning checklist for computer requirements and more helpful tips.
When will the skill check session occur?
The skill check session will occur at the date, time, and location found within the event's information on the course calendar. Please contact us if listed courses do not suit your needs, and we will work with you to schedule a skills check at your convenience.
My daughter needs CPR for babysitting. Can she take a course?
Anyone age 12+ may attend our CPR and/or First Aid courses. Bear in mind, CPR is hard work! In order to receive a card, the student must be able to adequately perform the necessary skills. All minors need a consent form for class.
If I take a First Aid Course, which guidelines do you follow?
Our First Aid courses follow American Heart Association guidelines, and include a course completion card from AHA.
I don't need a card, my family and I just want to learn CPR. Can you help?
We can do that! We offer a CPR for Friends and Family course that is just what you need. Contact us to arrange your course.
Where can I purchase a book for my course?
Online courses do not require a manual. If you would like, you may purchase your manuals from Laerdal, an authorized AHA materials provider. Current manuals are the 2016 version.
AHA is also offering E-books at: http://ebooks.heart.org/catalog/show/all
I looked through this FAQ, and I am still confused! What should I do?
No problem, contact us, and we will figure it out together!
For general pricing information, please see our pricing page.
Check out our guide for online course help.
FAQ:
I need to re-print my E-card. How do I do that?
A card MUST be claimed by accessing the email link the first time. Once the card has been claimed once, you can reprint it at the link: https://ahainstructornetwork.americanheart.org/AHAECARD/ecard.jsp?pid=ahaecard.employerStudentSearch# Enter first and last name, email, then answer your security question. The best way to access your card is to find the email from no-eccreply@heart.org and click on that link, which will take you right to it.
I found an online only course on the internet with no skills check. What's the difference?
NONE of those services provide an actual American Heart Association card. Please check out our online scam warning page.
I would like to arrange a full classroom course for my office. How is this done?
We would be happy to help. Simply contact us, and we will respond the same day.
I do not see a sign up for the online portion of the courses. Where is that?
The online portion may be purchased separately directly from the American Heart Association. Please see the online learning tab for details on how to sign up for the online portion of e-learning courses. To sign up for the skills check session, go to the course calendar. We suggest giving yourself 3-4 hours for basic life support and Heartsaver courses online, and up to twelve hours for the ACLS online portion. (These usually usually take just 1-2 for basic courses and 6-8 for ACLS.) Skills checks typically take 30 minutes or so.
What is an AED?
An AED is an Automated External Defibrillator. All CPR courses contain instruction in how to use this device. AED's are becoming increasingly common at airports, malls and other areas.
Do your CPR courses teach child CPR?
Yes, all of our CPR courses teach adult, child and infant CPR.
How do I know which course I need?
It can sometimes be difficult to determine the course you need, especially if you are unfamiliar with terms like Heartsaver®, Heartcode®, and BLS. We can help you get the right course for your needs with just a few questions. Simply contact us.
What are Heartsaver® Courses?
The Heartsaver® courses (including CPR, and a separate First Aid course) are designed as employee training for individuals, company departments and entire workplaces. These courses can be taught with or without an online component. The course offers certificates for individuals, and for people who need the certificate for job or regulatory requirements. These courses are generally not for medical professionals.
I am a student going into the medical field. Which course do I need?
You will need a Basic Life Support (BLS) for healthcare providers course.
I want to take an online course because of the convenience, but I am nervous that I won't get a lot of hands on practice. How do I know I will be able to really perform the techniques?
We understand your concern. Rest assured that the skills check session can include plenty of practice time. We want you comfortable with lifesaving skills. We actually find that students get more out of performing the skills once the knowledge is gained through the online content.
What are HeartCode® Courses?
HeartCode® is an official American Heart Association™ self-directed e-learning (computer based) program and is an alternative to traditional, classroom-based AHA training. The completion card is the same for both classroom based and HeartCode® courses.
To obtain your course completion card the following steps need to be completed:
- Part 1 – Complete the Web-Based course (Course Completion Certificate Example)
- Part 2 – Complete the very important skills verification process with Carpenter CPR Solutions.
How can I learn more about Heartcode®? What if I have a problem?
Here are some external links...
Heartcode ACLS video, Heartcode BLS video,
...and a course guide that can answer any questions you may have while proceeding through the course:
Student Heartcode ACLS Guide, Student Heartcode BLS Guide
Students rarely resort to the guide at all in order to complete the online portion of Heartcode® courses. Check out our E-learning checklist for computer requirements and more helpful tips.
When will the skill check session occur?
The skill check session will occur at the date, time, and location found within the event's information on the course calendar. Please contact us if listed courses do not suit your needs, and we will work with you to schedule a skills check at your convenience.
My daughter needs CPR for babysitting. Can she take a course?
Anyone age 12+ may attend our CPR and/or First Aid courses. Bear in mind, CPR is hard work! In order to receive a card, the student must be able to adequately perform the necessary skills. All minors need a consent form for class.
If I take a First Aid Course, which guidelines do you follow?
Our First Aid courses follow American Heart Association guidelines, and include a course completion card from AHA.
I don't need a card, my family and I just want to learn CPR. Can you help?
We can do that! We offer a CPR for Friends and Family course that is just what you need. Contact us to arrange your course.
Where can I purchase a book for my course?
Online courses do not require a manual. If you would like, you may purchase your manuals from Laerdal, an authorized AHA materials provider. Current manuals are the 2016 version.
AHA is also offering E-books at: http://ebooks.heart.org/catalog/show/all
I looked through this FAQ, and I am still confused! What should I do?
No problem, contact us, and we will figure it out together!
